General Terms and Conditions

of PetRhein GmbH

Immengarten 8, 30926 Seelze/Hannover, Germany

Website: www.astropet.de, www.petrhein.de

As of: October 26, 2026

 

1. Scope and Definitions

1.1 The following General Terms and Conditions (GTC) apply to all business relationships between PetRhein GmbH, Immengarten 8, 30926 Seelze/Hannover (hereinafter "we," "us") and the customer (hereinafter "Customer") via the online shop www.astropet.de and www.petrhein.de.

1.2 "Customers" within the meaning of these GTC are both consumers as defined in § 13 BGB and business operators as defined in § 14 BGB.

1.3 Deviating, conflicting, or supplementary General Terms and Conditions of the Customer do not apply unless we have expressly agreed in writing to their validity.

2. Formation of Contract, Storage of Contract Text

2.1 The following regulations on contract conclusion apply to orders for products and services that we offer in our online shop on astropet.de or petrhein.de.

2.2 The contract is concluded with:

PetRhein GmbH

Immengarten 8

30926 Seelze

E-Mail: service@astropet.de

2.3 The presentation of products in the online shop does not constitute a legally binding offer on our part, but rather a non-binding invitation to the customer to place orders for products.

2.4 The ordering process is as follows:

(a) Customers place orders via the online shop.

(b) By clicking the "Buy Now" button, you make a binding offer to conclude a contract. Before doing so, you have the opportunity to review and correct the contents of your shopping cart and your address details.

(c) After you have submitted your order, you will receive a confirmation email. This does not yet constitute a binding contract confirmation. The contract is concluded either by a separate email (order confirmation) or by delivery of the goods. Should no order confirmation, notification of dispatch, or goods be received within 7 days, the customer is no longer bound by the offer.

2.5 Order Cancellation and Reservation of Rights

(a) We reserve the right to cancel orders or not accept them if there is justified suspicion of abusive use of our online shop.

2.6 Deliveries to Switzerland

(a) For deliveries to Switzerland, the purchase contract is concluded between the buyer and MeinEinkauf AG, St. Gallen (CHE-331.561.017 VAT). This company also handles customs clearance, invoicing, and delivery in Switzerland. This service is included in the purchase price and any shipping costs charged. To ensure smooth delivery to Switzerland, we inform you for transparency purposes that MeinEinkauf GmbH in DE-Konstanz (DE285677365) is also involved in the supply chain. This does not result in any additional costs for the buyer.

3. Right of Withdrawal

3.1 The customer has the right to withdraw from this contract within fourteen days without providing any reason. The withdrawal period is fourteen days from the day on which the customer or a designated third party took possession of the last partial shipment or the last item.

3.2 To exercise the right of withdrawal, the customer must inform us (PetRhein GmbH, Immengarten 8, 30926 Seelze, E-Mail: service@astropet.de or service@petrhein.de) by means of an unambiguous statement (e.g., by email) of their decision to withdraw from the contract.